Q. Can I return a part?
Of course! You have 30 days from the date of purchase.
Q. Can I exchange a part?
Yes, you may. Please call us if you’d like to exchange a part, and we’ll work something out.
Q. How do I return or exchange an item?
First, contact us for a return authorization number. Next, ensure that the part is in new condition and in its original re-saleable package, and then ship it back to us with the original invoice. We highly recommend buying insurance for the return shipment because we’re not responsible for any returns that get lost or damaged in transit.
Q. What if you sent me the wrong part?
Please give us a call. If the error was made on our part, we will issue a call tag and make arrangements to have the part(s) picked up.
Q. What if I ordered the wrong part?
You’re welcome to exchange it for the right part as long as you start the exchange process within 30 days of purchase.
Q. How long do I have to return or exchange a part?
You have 30 days from the date of purchase to return or exchange a part.
Q. Can I return or exchange a part for any reason?
Yes, as long as the part is in new condition and comes with the original invoice and its original re-saleable package.
Q. Are there certain parts I can’t return?
Yes. We don’t accept returns on:
- Special orders
- Electrical parts
- Safety items (such as seat belts, air bags, etc.)
- Printed materials (such as owner’s manuals, performance books, etc.)
- Parts that have been painted, installed, or attempted to be installed
- Cash on delivery (COD) orders
Q. Do I have to pay any restocking fees?
Yes. We have a standard restocking fee of 15% on returns.
Q. Do I have to pay for return shipping?
Yes, unless there was a mistake on our part.
Q. How long will it take to receive my refund?
It can take up to 10 days after your return is processed for a refund to appear in your bank account. If it’s been more than 10 days, please give us a call.
Q. How long do returns take to process?
It can take up to 10 days to process a return and issue a refund.
Q. What if the part is defective or damaged?
Items damaged in shipment are the responsibility of the carrier (FedEx, UPS, Freight Carrier, etc.) Please note any damage to the shipping container and/or the part(s) when signing for the shipment. Contact the carrier within 24 hours to submit a claim. We will be glad to assist you with this process.
Q. What if my return never arrives? Do I still get a refund?
Since we’re not responsible for lost returns, we can’t issue a refund if your return gets lost in transit. That’s why we recommend getting insurance for your return shipment.
Q. What if someone else purchased the part for me and I want to return or exchange it?
You can return or exchange the part as long as you have the original invoice.
Q. What if I need to make a warranty claim and return a part?
The OEM parts we sell are covered by Volkswagen’s warranty policy. If you have a part with a warranty problem, either contact Volkswagen or contact us for assistance.
Q. What is a core return/core charge?
If you have an old part, you can send it to us for a discount on a brand new part. The old part is called a core, and you’re required to pay for the core part upfront. You will get a refund on the core as soon as we receive it.
For example, a part that normally costs $200 will be sold to you for $150 if you send us the old part. Since the core charge is $50, you’ll have to pay $200 upfront, but you’ll be refunded $50 when we receive your old part.
We only accept cores in the original container.